Overview
We strongly recommend reading over these important pieces of information.
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Scheduling
Back to TopScheduling related questions in a short bite sized format.
Your Confirmed Schedule
You will receive a SMS or Email confirming your walk schedule when setting up your account,
and any additional walks you schedule.
Editing Your Schedule
To change your walk schedule, please contact Spot Support. We will be happy to help you make
any changes you need whether it be the dates or times of your walks.
Adding Extra Walks
If you are in need of an extra walk on top of your recurring walk or when booking
sporadically just message Spot Support and we will add it to your schedule, followed by a
confirmation SMS or Email.
Extra charges may apply to additional walks booked same day, see .
Cancelling
Back to TopCancelling your walks is easy. You can cancel your walks up until the day of the walk. If you
would like to cancel a walk, just text or call Spot Support!
Same Day Cancellations
In the event of a same-day cancellation Spot will charge a $12 cancellation fee. This fee
will increase to the full cost of the walk if within 90-minutes of the start of the arrival
timeframe.
Last Minute Cancellations
A last-minute cancellation is any cancellation made within 90-minutes of the start of the
arrival timeframe. Spot will charge the full cost of the walk, or, remove a walk from your
package for any last-minute cancellations.
About our Walks
Back to TopAll of our walks are Private, On-leash and Door-to-door.
Private Walks
All Spot Dog Walks are private meaning 1-on-1 with your dog and the walker, or
Billing Cycle
If you are on a recurring walk schedule, you will be billed every 10 walks. If you are
booking on a sporadic basis with a walk package, you will be billed once the last walk in
your package is completed.
For more information on packages, auto-renewing and billing cycles click here.
Additional Charges
When booking walks same-day variable pricing will be in effect. Depending on the time of
booking and time until the walk arrival timeframe extra charges up to $10.00 may be added to
the walk cost regardless of a package.
Billing / Pricing
Back to TopA brief overview of how billing works, and how pricing is calculated. You can view our pricing
calculator .
Recurring Walks
Recurring walks come with our biggest savings of 15% off our standard walk pricing.
Recurring walks are walks booked on the same day and time every week (Every Monday,
Wednesday & Friday with an arrival timeframe of 12:00pm - 1:00pm).
Billing Cycle
If you are on a recurring walk schedule, you will be billed every 10 walks. If you are
booking on a sporadic basis with a walk package, you will be billed once the last walk in
your package is completed.
For more information on packages, auto-renewing and billing cycles click here.
Additional Charges
When booking walks same-day variable pricing will be in effect. Depending on the time of
booking and time until the walk arrival timeframe extra charges up to $10.00 may be added to
the walk cost regardless of a package.
Holidays / Extreme Weather
Back to TopSpot Dog Walks are never cancelled due to holidays or extreme weather.
Holidays
With the exception of Christmas Day, any booked walks will occur as scheduled. We ask that
any cancellations required for holidays be made at least the day before the walk.
Extreme Weather
Spot Dog Walks are never cancelled due to extreme weather. We will always do our best to
ensure your dog gets their walk in a safe manner. If you would like to cancel your walk due
to extreme weather, please contact Spot Support.
Private, On-Leash & GPS Tracked Dog Walks
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